Privacy Policy

Effective Date

Last updated: April 14, 2026. This policy applies to ChatSend API, the ChatSend dashboard, public documentation, checkout flows, webhook handling, and related customer support channels.

Information We Collect

• Account information such as name, email address, authentication identifiers, plan selection, and billing status.
• WhatsApp session metadata such as connected number labels, connection state, QR pairing status, webhook URLs, and operational health signals.
• Contact, group, campaign, and message metadata that you provide or import to send, personalize, queue, and measure WhatsApp communications.
• Usage and technical data such as IP address, browser type, device information, log events, API request metadata, error details, and rate-limit signals.
• Payment and subscription data processed through our payment provider, including checkout identifiers, plan metadata, customer email, and webhook event status.

How We Use Data

• Provide the ChatSend dashboard, API authentication, WhatsApp session management, campaign sending, delivery tracking, and contact management features.
• Process subscription checkout, payment confirmation, renewal, cancellation, refund, and entitlement-related events.
• Protect the platform from abuse, spam, unauthorized access, credential misuse, and activity that may harm recipients or infrastructure.
• Analyze feature usage, performance, and reliability so we can improve the service and troubleshoot customer issues.
• Communicate about product updates, support requests, account status, security notices, and changes to legal or operational terms.

Message and Contact Data

You control the recipient lists, contact fields, group data, message templates, campaign content, and media references you submit to ChatSend. We process that data to provide the service and to maintain operational records needed for delivery, troubleshooting, fraud prevention, and compliance.

You are responsible for ensuring that recipients have consented to receive the messages you send and that your use of WhatsApp complies with applicable law, platform rules, and industry messaging standards.

Cookies and Analytics

We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure product usage, secure sessions, and understand how visitors interact with ChatSend pages. You can control browser-level cookie settings, but some security and account features may not work if required cookies are disabled.

Data Sharing

• Service providers that help us host, secure, monitor, authenticate, support, and operate ChatSend.
• Payment processors that handle checkout, subscriptions, invoices, refunds, and payment-related webhooks.
• Integration providers when needed to deliver WhatsApp session, messaging, webhook, and campaign functionality.
• Legal, compliance, or safety recipients when disclosure is required by law or needed to protect users, recipients, ChatSend, or the public.

Data Retention

We retain personal information for as long as needed to provide the service, maintain security, resolve disputes, meet legal obligations, and support legitimate business records. Operational logs, message metadata, billing records, and support history may have different retention periods depending on their purpose and applicable requirements.

Data Security

• We use access controls, transport encryption, secret-management practices, monitoring, and operational safeguards to reduce the risk of unauthorized access.
• API keys and webhook secrets should be stored only in trusted server environments. Do not place them in browser bundles, public repositories, client-side analytics, or shared screenshots.
• No internet service can guarantee perfect security. If you believe your account, API key, webhook endpoint, or connected WhatsApp session has been compromised, contact us promptly and rotate affected credentials.

Your Rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of personal information. You may also have the right to withdraw consent where processing is based on consent.

To make a privacy request, contact us at support@chatsend.app. We may need to verify your identity and account relationship before completing the request.

International Transfers

ChatSend may process information in countries other than where you live or operate. When required, we use appropriate safeguards for cross-border transfers, such as contractual protections, provider commitments, or other lawful transfer mechanisms.

Children's Privacy

ChatSend is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information through ChatSend, contact us so we can review and respond.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and provide notice where appropriate.

Contact

For privacy questions or data rights requests, contact ChatSend at support@chatsend.app.